Refund Policy

Thank you for shopping with us. We want you to love your purchase and have a smooth shopping experience. If you are not completely satisfied with your order, please review our refund policy below.

Return Eligibility

We accept returns within 7 days after your order has been delivered. To be eligible for a return, the item must meet the following requirements:

• The item must be unused, unworn, and in its original condition.
• The item must include original tags and packaging.
• Items that have been washed, damaged, altered, or used cannot be returned.
• Clearance items, final sale items, and promotional items may not be eligible for returns.

Return Process

To request a return, please contact our customer service team with:

• Order number
• Product details
• Reason for return
• Photos of the item (if applicable)

Once your return request is approved, we will provide return instructions.

Please do not send items back without contacting us first. Unauthorized returns may not be accepted.

Refund Processing

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Return Shipping Fees

Customers are responsible for return shipping costs unless:

• The item received is damaged.
• The wrong item was shipped.
• There is a confirmed quality issue.

Original shipping fees are non-refundable.

Exchanges

We currently do not offer direct exchanges. If you need a different size or style, please return your original item and place a new order.

Contact Us

If you have any questions about returns or refunds, please contact us:

Email: support@stellrae.com